FAQ and Contact Details

The Bluestacks, Donegal.

How can I get in touch?

Send an email to info@thehillscoffee.com 

Whatsapp or call at 0551467221

Message The Hills Coffee Instagram page.

 

Speciality Coffee:

Where do you deliver to?

The Hills Coffee is currently delivering to *all 7 Emirates of the UAE at no extra cost.

*Excluding certain remote areas.

Can I collect my coffee instead?

Collection is unfortunately not an option.

How do you calculate the cost of delivery?

The Hills Coffee offers free delivery across the UAE. 

How can I change my order after it has been placed?

If you need to amend your order, please directly message the contact number or email address given.

Can I return my order?

Unfortunately returns are not possible with coffee. However, if there are any errors with your order, or you are unhappy with the service, please make contact directly to either one of the contact details listed below and I will do my best to help out in any way. 

Can I choose what form my coffee is delivered in? Yes, when purchasing any selection of coffee, you can choose whether you want it as whole beans, or ground down specific to any mode of brewing. 

 

 

Coffee Machines:

What sort of warranty comes with purchasing a coffee machine or grinder? As an exclusive coffee machine distributor, customers avail of a 12-month warranty on their purchased item. This is something that many other online outlets do not cater for.

Can I return a machine after I have bought it? With any of the La Marzocco coffee machines, it is possible for return or exchange of items within 7 days from date of invoice, under the condition that the item(s) must be returned back, packed in its original manufacturers packaging as brand-new condition and never opened or used. The Hills Coffee reserves the right not to accept products return or exchange if item is opened from its original packaging.

What happens if I start using a machine I just bought and there are some issues with it working correctly? In case of any manufacturing defects, technical support will be provided, and the item will be prepared.

How long will it take for the item to be delivered once I have paid for it? Allow 7 to 9 business days to arrange the delivery and installation of any machine. 

Is installation of coffee machines available? Yes, installation is available at an additional cost.